Tuesday, January 29, 2008

More on the way

Yeah...I know.

I am slacking. (for those who care)

But, I will have a lot to say in a few days. Don't worry.

Some things I want to write about:

  • The recent trip to Oybin, Germany
  • Modern technology sating our checking compulsion
  • Maybe politics


I dunno...I'll have ideas. I always do in the morning. But this time I will commit to writing about them!

Wednesday, January 23, 2008

Stoopid

I know that stupid people are everywhere in the world, but I think we take the cake!

video

February "Promise"

Hello again.

Surprised to see me so quickly?? I know, I am, too.

I am going to try something:

I am going to blog everyday in February.

That's right: get ready for a lot of writing and (possibly) little content.

But I have neglected blogging recently, and I don't want to. I enjoy blogging.

So that is what I will try to do come February.

So we'll see....

Tuesday, January 22, 2008

Flippin' the Bird!


I am not too sure what to write. I haven't been in the clever mood lately (not that I think my blogs are clever, I just think the inspiration can be on the clever side sometimes).
But a funny thing: I went to Ivana's grandmother's the other weekend and she had a bird. 
I've forgotten that I actually like birds and wouldn't mind one.
That's all for now.

Friday, January 18, 2008

Where Have I Been??

AppleCare

Attn: Customer Service


PO Box 149125

Austin, TX 78714-9125

Date 1/18/08




To Whom it may concern,

This letter is intended to resolve a specification issue with my Mac Book Pro which was purchased form the US Apple online store early December 2007, and to express my frustration, and praise, to you about my recent experience with Apple Care and its system. 

I purchased a refurbished MacBook Pro online with the specifications as follows: 2.4 ghz dual core intel processor, 160gig hard drive and 2gig RAM.

What I received was a MacBook Pro with a 200gig hard drive and 4gig RAM.

I thought, since it was a refurbished computer, someone had upgraded the computer and I was “lucky” enough to benefit from this “error”.

Not so.

3 weeks later, my hard drive died. Having purchased the AppleCare protection, I took my laptop to ASTI Computers in Dresden, Germany on January 11th 2007. 

Thinking ahead that this “luck” may indeed be a problem, I called Apple tech support and was told that the technician could see by how the computer is “sealed” that the hard drive is the original. 

On Monday, January 14th, I received a phone call from the technician telling me that I had to come and get my computer because he couldn’t fix it.

Of course, anyone would be shocked after having spend 2600 dollars on a 3 week old computer.

Upon further questioning, I was told that what was in the database was a 160gig hard drive and I have a 200gig hard drive. He told me, with some suspicion in his voice, that it was not possible to order a replacement.

So I called Apple’s tech support and after getting put up to a Tier 2 support member, I was told not to worry and they would use a “customer exception” code to straighten out the problem. I was then advised to stop into the repair center and tell the technician the part would be shipped the next day.

When I did this, the technician, again, said that it wasn’t possible and that “the Apple support rep lied”. Heartbroken, I asked if I could then call Apple support and try to clear up this misunderstanding.

During our conversation, just to ease my worries, I asked him if he could see that I didn’t install a different hard drive because of how it is sealed. He told me that he could see that it was the original drive, but it didn’t matter because the information in the database was wrong and he still couldn’t fix it.

After the technician and Jens, the Apple care support rep from Germany (who was incredibly helpful) had some words, I was informed that the request was in the GSX system and it would be no problem; my computer would be repaired.

The technician, again, shared with me his doubts and instilled in me the fear that my computer would never be fixed.

Well, a few days later, I got a call from this technician saying that my computer was finished and I could pick it up.

I got it home, and to my surprise, there was no OS installed. I have had some service done to a Powerbook I owned a few years ago with a dead hard drive, and it came back to me ready to use. 

Perhaps I am a complete exception to the normal situations in the Apple system, but I am a very enthusiastic customer who has converted 5 friends to Macs. Notwithstanding, being told by a service provider they could not (would not?) fix my 3 week old computer is absolutely unacceptable, as was the lack of investigation done by this service provider. I was able, in 45 minutes, to clear up the problem. Certainly, the technician, as an extension of Apple, could have done the same.

I expect resolution to this situation. I would like the information in the database changed so that the warranty provides coverage to my “exceptional” laptop, supporting documentation if necessary, and some kind of follow through regarding this service provider.

I am expecting a timely response.


Sincerely yours,


Robert Brown


cc:  Applecare USA
Apple Customer Support USA

Friday, January 04, 2008

The Influence I Have...

I will be the first to admit that I am a coffee junkie.

It wasn't always this way.

I started when I was about 19. Before that, I drank very sweet tea with milk. I wanted to like coffee (after all, it smells so wonderful when being made), but just couldn't.

Well, now I am making up for lost time.

And working for Starbucks has really refined my snobbish attitude towards a good cup of joe.

Well, my powers have developed to another level.

People I haven't yet met are buying me coffee.

That's right. Dave's mom, from California, came to visit him here and brought a 1/2 pound of Starbucks Espresso. And a city mug.

I love it! I've never met her and she's buying me coffee.

What a good life!

P.S. if any of you want to send me coffee, let me know and I'll email you my address

P.P.S. it was a joke, but if you really want to send some, I won't object!